This 3-day training equips new team members with a solid foundation in Mint Mobile’s brand, services, and key performance indicators. Participants will learn to navigate cultural differences between the US and the Philippines, understand various customer profiles, and master call flow, validation, call disposition, and tool navigation. The course also covers efficiency techniques like hold time management and First Call Resolution, along with call listening practice and competency evaluations, all reinforced by Mint Mobile’s guiding principles and customer engagement strategies.