About This Course

This course provides rank-and-file employees, supervisors, and managers with a comprehensive understanding of the Quality Assurance (QA) policies related to schedule adherence, attendance management, and performance scorecards. It outlines the importance of punctuality, compliance with attendance policies, and how adherence impacts overall performance. Learners will also gain insight into QA scorecards, how attendance and scheduling are monitored, and the key metrics used for evaluation. This module serves as a reference guide to ensure clarity on expectations and foster a culture of accountability, consistency, and operational excellence.

List of items included in this course: